top of page

TERMS AND CONDITIONS OF SALE

Casa Vainilla – Specialist in Vanilla, Extracts, and Natural Flavors

Last Updated: 17/09/2024

​

Article 1 – LEGAL INFORMATION

This website, accessible at the URL www.casa-vainilla.com (the "Website"), is operated by Casa Vainilla SASU, a company with a share capital of 200 euros, registered with the Perpignan Trade and Companies Register under number 890 025 489, with its head office at 4 avenue de la Goélette, 66420 Le Barcarès, France, represented by Samson Cédric.

The Website is hosted by Wix, located at 500 Terry A François Blvd, San Francisco, CA 94158, USA. Casa Vainilla's customer service can be contacted:

Article 2 – SCOPE OF APPLICATION

These General Terms and Conditions of Sale (the "Terms") apply to all sales of products offered by Casa Vainilla. Orders are placed exclusively by email, and prices are not displayed on the Website. These Terms govern all steps from the ordering process to the confirmation and conclusion of sales.

By placing an order via email, the customer accepts these Terms without reservation. Casa Vainilla reserves the right to modify the Terms at any time; the applicable version is the one in effect at the time the order is placed.

​

Article 3 – PRODUCTS AND AVAILABILITY

The products offered by Casa Vainilla are described in email communications or upon request in a quote. The information available on the Website is provided for informational purposes only. Casa Vainilla reserves the right to modify the product offerings at any time.

Products are sold subject to availability. If a product becomes unavailable after the order is placed, Casa Vainilla will notify the customer by email. The customer may then choose to wait for the product to become available or cancel the order.

​

Article 4 – ORDERS AND PRICES

Orders must be placed via email at the following address: production@casa-vainilla.com. Prices are not displayed on the Website but will be communicated to the customer via a quote.

The prices indicated in the quote are in euros, excluding taxes (HT) for business customers and including all taxes (TTC) for individual customers. Delivery costs are not included and will be detailed in the quote.

An order is considered confirmed once the customer has accepted the quote provided by Casa Vainilla.

​

Article 5 – PAYMENT

Payment for products can be made by bank transfer, direct debit, or check. For payments made by check, products will only be shipped after the check has cleared.

For business customers, specific payment terms (payment upon order, payment upon delivery, or deferred payment) may be negotiated and must be agreed upon before the order is placed.

​

Article 6 – DELIVERY

Products will be delivered to the address specified by the customer at the time of the order. Delivery costs and timelines will be provided in the quote. Casa Vainilla is not responsible for delivery delays due to circumstances beyond its control (force majeure, strikes, etc.).

The customer must check the condition of the products upon receipt and immediately report any issues (damaged goods, missing packages) to the carrier and Casa Vainilla.

​

Article 7 – RETURNS AND WARRANTIES

Products are covered by the legal warranty of conformity and the warranty against hidden defects, in accordance with applicable legal provisions. In case of defects or non-compliance, the customer must contact Casa Vainilla within 14 days of receiving the products to arrange for a return or exchange.

Returns are only accepted in the original packaging and in perfect condition. The customer is responsible for return shipping costs unless a defect has been confirmed.

​

Article 8 – RETENTION OF TITLE

Casa Vainilla retains ownership of the products sold until full payment has been received. In the event of non-payment, Casa Vainilla reserves the right to reclaim the delivered products.

​

Article 9 – LIMITATION OF LIABILITY

Casa Vainilla shall not be held liable for indirect damages arising from the use of the products, including loss of profit, revenue, or data.

​

Article 10 – INTELLECTUAL PROPERTY

All content on the Website (texts, images, logos, videos, etc.) is protected by intellectual property rights. Any reproduction or use without prior authorization is strictly prohibited.

​

Article 11 – DATA PROTECTION

Casa Vainilla collects and processes customer data in accordance with its Privacy Policy. The data is used exclusively for order management and customer relations.

​

Article 12 – FORCE MAJEURE

Casa Vainilla shall not be held liable for any failure to perform or delay in performing its obligations due to an event of force majeure (natural disasters, strikes, etc.).

​

Article 13 – DISPUTE RESOLUTION AND LITIGATION

In the event of a dispute, the customer is encouraged to contact customer service to seek an amicable resolution. If no amicable solution is reached, the customer may seek mediation before resorting to legal action.

As a last resort, disputes will be submitted to the competent court in Perpignan, France.

​

Article 14 – APPLICABLE LAW

These Terms are governed by French law. In the event of a dispute, the French version of these Terms shall prevail.

bottom of page